Managed services typically refers to remote management of your systems and available remote support. These agreements often include unlimited remote support and 24/7 x 365 systems management. But are you really getting what you’re paying for?
The managed services model typically breaks down when you actually need someone to come to your office to fix a problem. Those of you who’ve tried a traditional managed services provider know how difficult it can be to get an actual human being to show up and fix a simple problem. (Unlimited service starts to lose its luster when it takes multiple phone calls and several hours to resolve a simple issue.)
We take a balanced approach to our service. We provide our clients with the remote management they need, keeping an eye on things and watching for potential problems. Our support team is always available to answer your questions and help you solve problems. But, when an issue requires someone to come out and fix it, we are ready to ride to the rescue. After all, that’s the real reason you’ve hired us.
Managed services contracts typically include unlimited support, which would be good if you really needed it. But, if your service provider is really taking care of things, is unlimited support really necessary?
We believe every business is different. We will customize a plan to fit your needs, rather than forcing you into a cookie-cutter monthly service agreement.